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Where's my puzzle piece?

So you've got a piece missing...

We've all been there...

You've spent hours putting a wonderful puzzle together only to find that there is a piece missing. We "get it" and we're sorry if you've fallen victim to the puzzle gremlins.

Although it's quite rare, stuff happens... and despite our rigorous quality assurance processes, a puzzle may show up with a piece missing. More often than not, however, the piece just goes missing once the box is opened despite how careful we are. As seasoned puzzlers ourselves, it's happened to us many times over.

Either way, the good news is that we've got you covered. We simply ask that you give it a day or two to see if the piece turns up somewhere. If not, just fill out the form below and we'll do our best to resolve the problem.

Fill out the form below and we'll get things moving

We are happy to replace your puzzle at no cost or you can select to have another puzzle as a replacement.

Contact Us